| 95% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 79% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 75% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 72% | Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 69% | Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
Skills
| 78% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 75% | Speaking - Talking to others to convey information effectively. |
| 72% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 72% | Time Management - Managing one's own time and the time of others. |
| 72% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 69% | Coordination - Adjusting actions in relation to others' actions. |
| 69% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 69% | Service Orientation - Actively looking for ways to help people. |
| 62% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 62% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 60% | Negotiation - Bringing others together and trying to reconcile differences. |
| 60% | Persuasion - Persuading others to change their minds or behavior. |
| 56% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 56% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 56% | Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. |
| 53% | Operations Analysis - Analyzing needs and product requirements to create a design. |
| 53% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 53% | Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
Abilities
| 81% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 81% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 78% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 75% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 72% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 69% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 69% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 69% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 62% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 62% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
| 62% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 60% | Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
| 56% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 53% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
| 53% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 53% | Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
| 50% | Far Vision - The ability to see details at a distance. |
Work Activities
| 97% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 96% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 95% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 94% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 93% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 92% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 88% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 83% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 78% | Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. |
| 72% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 71% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. |
| 64% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 63% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 60% | Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money. |
| 60% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
| 59% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
| 59% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 59% | Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| 56% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 56% | Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
| 55% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 52% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. |
| 51% | Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| 50% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
