CareerGPS

Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
Summary Occupational Forecast Data for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2018 2023 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
1,584 1,804 220 13.88% 44 374 417 $12.04 $25,051 No formal educational credential
Description: Serve food to diners at counter or from a steam table.
Staffing Pattern Data Forecast Data Source: EMSI (2nd Quarter 2018)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Replenish foods at serving stations.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Balance receipts and payments in cash registers.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Knowledge

80%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
56%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
50%
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills

65%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
60%
Service Orientation - Actively looking for ways to help people.
56%
Speaking - Talking to others to convey information effectively.
56%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
50%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
50%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities

62%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
60%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
60%
Near Vision - The ability to see details at close range (within a few feet of the observer).
60%
Speech Recognition - The ability to identify and understand the speech of another person.
56%
Speech Clarity - The ability to speak clearly so others can understand you.
50%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Work Activities

84%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
77%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
71%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
70%
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
70%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
70%
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
65%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
64%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
63%
Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
62%
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
62%
Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
60%
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
58%
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
57%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
55%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
55%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
52%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
50%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
Title Job Zone One: Little or No Preparation Needed
Overall Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, construction laborers, continuous mining machine operators, and waiters/waitresses.
Education Some of these occupations may require a high school diploma or GED certificate.

Interests

Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outsi
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Styles

Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values

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