CareerGPS

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Summary Occupational Forecast Data for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2018 2023 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
2,828 3,060 232 8.20% 46 672 719 $11.91 $24,780 No formal educational credential
Description: Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Staffing Pattern Data Forecast Data Source: EMSI (2nd Quarter 2018)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Provide guests with menus.
  • Greet guests and seat them at tables or in waiting areas.
  • Receive and record patrons' dining reservations.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inform patrons of establishment specialties and features.
  • Direct patrons to coatrooms and waiting areas such as lounges.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Knowledge

80%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
52%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

62%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
60%
Speaking - Talking to others to convey information effectively.
56%
Service Orientation - Actively looking for ways to help people.
53%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
50%
Coordination - Adjusting actions in relation to others' actions.
50%
Persuasion - Persuading others to change their minds or behavior.

Abilities

72%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
69%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
60%
Speech Recognition - The ability to identify and understand the speech of another person.
56%
Speech Clarity - The ability to speak clearly so others can understand you.
53%
Near Vision - The ability to see details at close range (within a few feet of the observer).
50%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
50%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Work Activities

77%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
70%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
64%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
61%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
56%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
56%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
56%
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
56%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
55%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
52%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
51%
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
Title Job Zone One: Little or No Preparation Needed
Overall Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, construction laborers, continuous mining machine operators, and waiters/waitresses.
Education Some of these occupations may require a high school diploma or GED certificate.

Interests

Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outsi
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Styles

Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Work Values

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.