| 96% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 70% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 62% | Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
| 61% | Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 58% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 56% | Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 52% | Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
Skills
| 81% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 81% | Service Orientation - Actively looking for ways to help people. |
| 78% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 75% | Speaking - Talking to others to convey information effectively. |
| 65% | Coordination - Adjusting actions in relation to others' actions. |
| 62% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 60% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 53% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 53% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 53% | Time Management - Managing one's own time and the time of others. |
| 50% | Persuasion - Persuading others to change their minds or behavior. |
| 50% | Negotiation - Bringing others together and trying to reconcile differences. |
| 50% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 50% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
Abilities
| 85% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 85% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 78% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 78% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 66% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 66% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 66% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 60% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
| 60% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 56% | Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
| 56% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 53% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 53% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
| 53% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 50% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
Work Activities
| 94% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 91% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 85% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 81% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 80% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 76% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 76% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 75% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
| 75% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 71% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 71% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 71% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 68% | Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
| 68% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 67% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 66% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. |
| 64% | Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| 63% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. |
| 60% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
| 57% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
| 57% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| 57% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| 57% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 55% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 55% | Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
| 53% | Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. |
| 53% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 53% | Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
