CareerGPS

Concierges
Summary Occupational Forecast Data for Concierges
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2018 2023 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
82 98 15 18.70% 3 13 16 $16.98 $35,329 High school diploma or equivalent
Description: Assist patrons at hotel, apartment or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Staffing Pattern Data Forecast Data Source: EMSI (2nd Quarter 2018)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Make dining and other reservations for patrons, and obtain tickets for events.
  • Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
  • Make travel arrangements for sightseeing and other tours.
  • Receive, store, and deliver luggage and mail.
  • Perform office duties on a temporary basis when needed.
  • Pick up and deliver items, or run errands for guests.
  • Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.
  • Arrange for the replacement of items lost by travelers.
  • Arrange for interpreters or translators when patrons require such services.

Knowledge

96%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
70%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
62%
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
61%
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
58%
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
56%
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
52%
Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Skills

81%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
81%
Service Orientation - Actively looking for ways to help people.
78%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
75%
Speaking - Talking to others to convey information effectively.
65%
Coordination - Adjusting actions in relation to others' actions.
62%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
60%
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
53%
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
53%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
53%
Time Management - Managing one's own time and the time of others.
50%
Persuasion - Persuading others to change their minds or behavior.
50%
Negotiation - Bringing others together and trying to reconcile differences.
50%
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
50%
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities

85%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
85%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
78%
Speech Recognition - The ability to identify and understand the speech of another person.
78%
Speech Clarity - The ability to speak clearly so others can understand you.
66%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
66%
Written Comprehension - The ability to read and understand information and ideas presented in writing.
66%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
60%
Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
60%
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
56%
Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
56%
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53%
Written Expression - The ability to communicate information and ideas in writing so others will understand.
53%
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
53%
Near Vision - The ability to see details at close range (within a few feet of the observer).
50%
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

Work Activities

94%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
91%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
85%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
81%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
80%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
76%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
76%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
75%
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
75%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
71%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
71%
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
71%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
68%
Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
68%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
67%
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
66%
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
64%
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
63%
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
60%
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
57%
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
57%
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
57%
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
57%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
55%
Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
55%
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
53%
Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
53%
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
53%
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Title Job Zone Two: Some Preparation Needed
Overall Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
Education These occupations usually require a high school diploma.

Interests

Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Styles

Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Integrity - Job requires being honest and ethical.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence - Job requires persistence in the face of obstacles.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.