CareerGPS

Retail Salespersons
Summary Occupational Forecast Data for Retail Salespersons
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2018 2023 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
31,398 33,178 1,779 5.67% 356 4,662 5,017 $12.48 $25,962 No formal educational credential
Description: Sell merchandise, such as furniture, motor vehicles, appliances, or apparel in a retail establishment.
Staffing Pattern Data Forecast Data Source: EMSI (2nd Quarter 2018)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Greet customers and ascertain what each customer wants or needs.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain records related to sales.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Ticket, arrange and display merchandise to promote sales.
  • Prepare sales slips or sales contracts.
  • Place special orders or call other stores to find desired items.
  • Demonstrate use or operation of merchandise.
  • Clean shelves, counters, and tables.
  • Exchange merchandise for customers and accept returns.
  • Inventory stock and requisition new stock.
  • Prepare merchandise for purchase or rental.

Knowledge

82%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
73%
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
59%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
50%
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

69%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
69%
Speaking - Talking to others to convey information effectively.
69%
Persuasion - Persuading others to change their minds or behavior.
65%
Service Orientation - Actively looking for ways to help people.
62%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
62%
Negotiation - Bringing others together and trying to reconcile differences.
60%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
56%
Coordination - Adjusting actions in relation to others' actions.
53%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
50%
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
50%
Time Management - Managing one's own time and the time of others.

Abilities

78%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
78%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
75%
Speech Clarity - The ability to speak clearly so others can understand you.
65%
Speech Recognition - The ability to identify and understand the speech of another person.
60%
Near Vision - The ability to see details at close range (within a few feet of the observer).
56%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
56%
Written Comprehension - The ability to read and understand information and ideas presented in writing.
53%
Written Expression - The ability to communicate information and ideas in writing so others will understand.
50%
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
50%
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
50%
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
50%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
50%
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

91%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
88%
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
78%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
73%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
70%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
69%
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
69%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
69%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
68%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
67%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
64%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
64%
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
60%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
59%
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
58%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
58%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
58%
Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
54%
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
52%
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
51%
Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
51%
Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
51%
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
50%
Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
50%
Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Title Job Zone Two: Some Preparation Needed
Overall Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
Education These occupations usually require a high school diploma.

Interests

Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Integrity - Job requires being honest and ethical.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Values

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.