CareerGPS

Tellers
Summary Occupational Forecast Data for Tellers
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2018 2023 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
2,280 2,037 -244 -10.68% -49 243 194 $14.62 $30,420 High school diploma or equivalent
Description: Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
Staffing Pattern Data Forecast Data Source: EMSI (2nd Quarter 2018)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Identify transaction mistakes when debits and credits do not balance.
  • Prepare and verify cashier's checks.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Order a supply of cash to meet daily needs.
  • Sort and file deposit slips and checks.
  • Receive and count daily inventories of cash, drafts, and travelers' checks.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

Knowledge

91%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
71%
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
68%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
61%
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
60%
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
60%
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
57%
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
54%
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
50%
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Skills

62%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
60%
Speaking - Talking to others to convey information effectively.
56%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
56%
Service Orientation - Actively looking for ways to help people.
56%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
56%
Mathematics - Using mathematics to solve problems.
53%
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
53%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
50%
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
50%
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Abilities

72%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
69%
Speech Recognition - The ability to identify and understand the speech of another person.
69%
Speech Clarity - The ability to speak clearly so others can understand you.
69%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
62%
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
62%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
62%
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
60%
Near Vision - The ability to see details at close range (within a few feet of the observer).
56%
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
56%
Written Expression - The ability to communicate information and ideas in writing so others will understand.
53%
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
53%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
53%
Written Comprehension - The ability to read and understand information and ideas presented in writing.
53%
Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
50%
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

82%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
78%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
75%
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
74%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
69%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
65%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
65%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
61%
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
60%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
58%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
55%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
54%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
53%
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
52%
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
50%
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
50%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
50%
Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Title Job Zone Two: Some Preparation Needed
Overall Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
Education These occupations usually require a high school diploma.

Interests

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Styles

Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Integrity - Job requires being honest and ethical.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Work Values

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.