| 77% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 59% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 58% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 55% | Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
| 54% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 50% | Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
Skills
| 78% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 69% | Speaking - Talking to others to convey information effectively. |
| 62% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 62% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 56% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 53% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 53% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 53% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 53% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 50% | Coordination - Adjusting actions in relation to others' actions. |
Abilities
| 75% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 69% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 69% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 62% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 60% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 60% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 56% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 53% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 50% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 50% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 50% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
Work Activities
| 83% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 82% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 77% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 74% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 74% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 69% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 69% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 69% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 68% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 66% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 60% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 60% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
| 56% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 53% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| 50% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
