CareerGPS

Interviewers, Except Eligibility and Loan
Summary Occupational Forecast Data for Interviewers, Except Eligibility and Loan
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2018 2023 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
1,196 1,264 68 5.70% 14 144 158 $21.84 $45,420 High school diploma or equivalent
Description: Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Staffing Pattern Data Forecast Data Source: EMSI (2nd Quarter 2018)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
  • Compile, record and code results and data from interview or survey, using computer or specified form.
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  • Identify and report problems in obtaining valid data.
  • Meet with supervisor daily to submit completed assignments and discuss progress.

Knowledge

69%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
64%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
60%
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
54%
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
54%
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
52%
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

69%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
65%
Speaking - Talking to others to convey information effectively.
60%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
53%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
53%
Service Orientation - Actively looking for ways to help people.
50%
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
50%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities

72%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
72%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
69%
Speech Recognition - The ability to identify and understand the speech of another person.
65%
Speech Clarity - The ability to speak clearly so others can understand you.
60%
Written Expression - The ability to communicate information and ideas in writing so others will understand.
60%
Near Vision - The ability to see details at close range (within a few feet of the observer).
56%
Written Comprehension - The ability to read and understand information and ideas presented in writing.
53%
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53%
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
50%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
50%
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

95%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
90%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
80%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
79%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
75%
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
70%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
70%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
67%
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
67%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
63%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
62%
Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
62%
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
62%
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
62%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
60%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
59%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
59%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
56%
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
56%
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
56%
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
52%
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Title Job Zone Two: Some Preparation Needed
Overall Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
Education These occupations usually require a high school diploma.

Interests

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

Integrity - Job requires being honest and ethical.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.