CareerGPS

Reservation and Transportation Ticket Agents and Travel Clerks
Summary Occupational Forecast Data for Reservation and Transportation Ticket Agents and Travel Clerks
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2018 2023 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
522 559 37 7.13% 7 56 64 $15.76 $32,780 High school diploma or equivalent
Description: Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.
Staffing Pattern Data Forecast Data Source: EMSI (2nd Quarter 2018)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Confer with customers to determine their service requirements and travel preferences.

Knowledge

92%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
69%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
54%
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
50%
Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Skills

81%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
78%
Service Orientation - Actively looking for ways to help people.
78%
Speaking - Talking to others to convey information effectively.
69%
Persuasion - Persuading others to change their minds or behavior.
69%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
62%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
62%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
60%
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
60%
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
60%
Negotiation - Bringing others together and trying to reconcile differences.
60%
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
56%
Coordination - Adjusting actions in relation to others' actions.
56%
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
53%
Time Management - Managing one's own time and the time of others.

Abilities

85%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
85%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
81%
Speech Recognition - The ability to identify and understand the speech of another person.
78%
Speech Clarity - The ability to speak clearly so others can understand you.
69%
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
62%
Written Comprehension - The ability to read and understand information and ideas presented in writing.
62%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
62%
Near Vision - The ability to see details at close range (within a few feet of the observer).
56%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
56%
Written Expression - The ability to communicate information and ideas in writing so others will understand.
53%
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
53%
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
50%
Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
50%
Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
50%
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
50%
Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
50%
Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Work Activities

91%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
91%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
87%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
86%
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
85%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
83%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
78%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
78%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
77%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
75%
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
75%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
72%
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
70%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
68%
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
65%
Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
64%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
62%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
60%
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
58%
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
58%
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
55%
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
54%
Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
53%
Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
50%
Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
Title Job Zone Two: Some Preparation Needed
Overall Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
Education These occupations usually require a high school diploma.

Interests

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity - Job requires being honest and ethical.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.