CareerGPS

Dispatchers, Except Police, Fire, and Ambulance
Summary Occupational Forecast Data for Dispatchers, Except Police, Fire, and Ambulance
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2018 2023 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
1,164 1,282 119 10.19% 24 111 135 $19.68 $40,945 High school diploma or equivalent
Description: Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Staffing Pattern Data Forecast Data Source: EMSI (2nd Quarter 2018)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
  • Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
  • Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
  • Prepare daily work and run schedules.
  • Receive or prepare work orders.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
  • Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

Knowledge

71%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
63%
Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
62%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
59%
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
51%
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills

81%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
78%
Speaking - Talking to others to convey information effectively.
69%
Coordination - Adjusting actions in relation to others' actions.
65%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
65%
Time Management - Managing one's own time and the time of others.
62%
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
62%
Service Orientation - Actively looking for ways to help people.
60%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
56%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
56%
Negotiation - Bringing others together and trying to reconcile differences.
56%
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
53%
Persuasion - Persuading others to change their minds or behavior.
53%
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
50%
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
50%
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities

81%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
78%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
75%
Speech Recognition - The ability to identify and understand the speech of another person.
75%
Speech Clarity - The ability to speak clearly so others can understand you.
65%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
65%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
65%
Written Expression - The ability to communicate information and ideas in writing so others will understand.
65%
Near Vision - The ability to see details at close range (within a few feet of the observer).
62%
Written Comprehension - The ability to read and understand information and ideas presented in writing.
62%
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
60%
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
60%
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
50%
Time Sharing - The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
50%
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
50%
Perceptual Speed - The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes compa

Work Activities

90%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
83%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
83%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
83%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
82%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
81%
Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
79%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
76%
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
75%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
74%
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
74%
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
73%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
73%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
72%
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
71%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
71%
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
67%
Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
65%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
64%
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
63%
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
61%
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
61%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
60%
Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.
60%
Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
59%
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
53%
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
52%
Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
51%
Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
Title Job Zone Two: Some Preparation Needed
Overall Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
Education These occupations usually require a high school diploma.

Interests

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outsi
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Integrity - Job requires being honest and ethical.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence - Job requires persistence in the face of obstacles.

Work Values

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