| 98% | Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 88% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 73% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 63% | Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
| 62% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 50% | Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 50% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
Skills
| 75% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 72% | Persuasion - Persuading others to change their minds or behavior. |
| 69% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 69% | Speaking - Talking to others to convey information effectively. |
| 65% | Service Orientation - Actively looking for ways to help people. |
| 62% | Negotiation - Bringing others together and trying to reconcile differences. |
| 60% | Time Management - Managing one's own time and the time of others. |
| 56% | Coordination - Adjusting actions in relation to others' actions. |
| 56% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 56% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 56% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 50% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 50% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
Abilities
| 75% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 69% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 69% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 62% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 60% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
| 56% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 56% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 56% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 56% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 56% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 53% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 53% | Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
| 50% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
| 50% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
Work Activities
| 98% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
| 88% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 84% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 83% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 82% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 82% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 79% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 76% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 68% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 66% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 65% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 62% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 61% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 60% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 59% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| 58% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 58% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 55% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
| 55% | Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them. |
