| 88% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 73% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 65% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 61% | Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| 52% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 50% | Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
Skills
| 75% | Speaking - Talking to others to convey information effectively. |
| 72% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 60% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 60% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 56% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 53% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 50% | Service Orientation - Actively looking for ways to help people. |
Abilities
| 75% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 72% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 66% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 62% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 62% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 60% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 53% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 50% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 50% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 50% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
| 50% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
Work Activities
| 88% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 88% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 78% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 71% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 70% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
| 65% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 63% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 57% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 57% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 53% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 52% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| 51% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 51% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
