| 98% | Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| 85% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 80% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 71% | Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 66% | Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 62% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 59% | Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
| 52% | Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
Skills
| 78% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 78% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 78% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 72% | Speaking - Talking to others to convey information effectively. |
| 69% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 65% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 65% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 65% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 62% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 60% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 56% | Negotiation - Bringing others together and trying to reconcile differences. |
| 53% | Persuasion - Persuading others to change their minds or behavior. |
| 53% | Operations Analysis - Analyzing needs and product requirements to create a design. |
| 53% | Time Management - Managing one's own time and the time of others. |
| 50% | Coordination - Adjusting actions in relation to others' actions. |
Abilities
| 81% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 78% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 78% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 75% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 75% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 69% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 66% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 66% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 66% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 66% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 60% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
Work Activities
| 96% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 88% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
| 88% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 87% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 86% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 85% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 83% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 82% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 82% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 79% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 77% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
| 72% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 71% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 71% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 70% | Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| 69% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 68% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 61% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
| 60% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| 52% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 51% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
