77% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
69% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
56% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
Abilities
69% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
65% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
60% | Speech Recognition - The ability to identify and understand the speech of another person. |
60% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
56% | Speech Clarity - The ability to speak clearly so others can understand you. |
53% | Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. |
53% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
53% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
53% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
50% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
50% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
50% | Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. |
50% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
Work Activities
82% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
77% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
67% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
62% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
61% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
58% | Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
57% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
56% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
53% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
50% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
50% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. |
50% | Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |