| 68% | Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 67% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 57% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
Skills
| 69% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 69% | Speaking - Talking to others to convey information effectively. |
| 62% | Persuasion - Persuading others to change their minds or behavior. |
| 56% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 56% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 56% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 53% | Service Orientation - Actively looking for ways to help people. |
| 53% | Coordination - Adjusting actions in relation to others' actions. |
| 53% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 50% | Time Management - Managing one's own time and the time of others. |
Abilities
| 72% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 69% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 66% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 66% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 56% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 53% | Far Vision - The ability to see details at a distance. |
| 50% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 50% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 50% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 50% | Auditory Attention - The ability to focus on a single source of sound in the presence of other distracting sounds. |
| 50% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 50% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
Work Activities
| 81% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 77% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 73% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 70% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 65% | Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| 64% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 62% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 58% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 56% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 55% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 54% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 54% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 50% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
| 50% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
