CareerGPS

First-Line Supervisors/Managers of Non-Retail Sales Workers
Summary Occupational Forecast Data for First-Line Supervisors of Non-Retail Sales Workers
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2020 2025 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
4,532 4,728 197 4.34% 39 451 491 $24.25 $50,442 High school diploma or equivalent
Description: Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Forecast Data Source: EMSI (4th Quarter 2023)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.

Knowledge

88%
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
78%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
69%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
68%
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
67%
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
66%
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
65%
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
62%
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
52%
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
50%
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills

75%
Speaking - Talking to others to convey information effectively.
72%
Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
72%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
72%
Coordination - Adjusting actions in relation to others' actions.
69%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
69%
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
69%
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
69%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
69%
Time Management - Managing one's own time and the time of others.
65%
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
65%
Instructing - Teaching others how to do something.
65%
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
62%
Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
62%
Negotiation - Bringing others together and trying to reconcile differences.
62%
Persuasion - Persuading others to change their minds or behavior.
62%
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
62%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
60%
Service Orientation - Actively looking for ways to help people.
60%
Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
60%
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities

78%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
75%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
75%
Speech Recognition - The ability to identify and understand the speech of another person.
72%
Speech Clarity - The ability to speak clearly so others can understand you.
69%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
69%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
66%
Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
66%
Written Comprehension - The ability to read and understand information and ideas presented in writing.
66%
Written Expression - The ability to communicate information and ideas in writing so others will understand.
62%
Near Vision - The ability to see details at close range (within a few feet of the observer).
62%
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
62%
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
60%
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
60%
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
60%
Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
56%
Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
53%
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Work Activities

84%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
82%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
78%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
78%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
77%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
76%
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
76%
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
75%
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
75%
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
75%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
74%
Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
74%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
74%
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
72%
Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
70%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
69%
Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.
68%
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
67%
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
67%
Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
66%
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
66%
Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
66%
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
66%
Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
61%
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
50%
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
Title Job Zone Four: Considerable Preparation Needed
Overall Experience A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents.
Education Most of these occupations require a four-year bachelor's degree, but some do not.

Interests

Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

Integrity - Job requires being honest and ethical.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Persistence - Job requires persistence in the face of obstacles.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Work Values

Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.