| 87% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 75% | Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 68% | Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 62% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 62% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 58% | Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| 58% | Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
Skills
| 65% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 62% | Service Orientation - Actively looking for ways to help people. |
| 62% | Coordination - Adjusting actions in relation to others' actions. |
| 62% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 62% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 62% | Speaking - Talking to others to convey information effectively. |
| 60% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 60% | Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. |
| 56% | Time Management - Managing one's own time and the time of others. |
| 53% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 53% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 53% | Instructing - Teaching others how to do something. |
| 53% | Negotiation - Bringing others together and trying to reconcile differences. |
| 53% | Persuasion - Persuading others to change their minds or behavior. |
| 50% | Mathematics - Using mathematics to solve problems. |
| 50% | Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
| 50% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 50% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
Abilities
| 65% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 65% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 65% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 65% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 60% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 56% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 53% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 53% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 53% | Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. |
| 53% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 50% | Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. |
| 50% | Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
| 50% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 50% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
Work Activities
| 81% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 76% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 73% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 69% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 68% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 67% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 65% | Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| 65% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 64% | Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
| 63% | Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
| 63% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 63% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 62% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
| 62% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| 61% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. |
| 61% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 60% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
| 59% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. |
| 58% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 52% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 51% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
| 50% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 50% | Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
