79% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
74% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
67% | Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
52% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
51% | Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
51% | Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
Skills
72% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
65% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
65% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
62% | Speaking - Talking to others to convey information effectively. |
56% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
53% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
53% | Time Management - Managing one's own time and the time of others. |
50% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
50% | Service Orientation - Actively looking for ways to help people. |
Abilities
78% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
75% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
72% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
72% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
66% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
62% | Speech Recognition - The ability to identify and understand the speech of another person. |
62% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
62% | Speech Clarity - The ability to speak clearly so others can understand you. |
60% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
56% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
Work Activities
71% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
68% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
63% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
60% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
59% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
59% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
57% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
55% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
54% | Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
53% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
51% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |