85% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
82% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
74% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
69% | Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
Abilities
65% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
65% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
65% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
62% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
56% | Speech Recognition - The ability to identify and understand the speech of another person. |
56% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
56% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
56% | Speech Clarity - The ability to speak clearly so others can understand you. |
56% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
53% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
53% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
50% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
Work Activities
85% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
83% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
81% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
80% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
75% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
70% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
69% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
69% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
67% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
67% | Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
65% | Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
62% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
60% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
58% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
58% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
57% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
51% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
51% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
51% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
50% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |