| 78% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 76% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 69% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 62% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 57% | Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
Skills
| 81% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 81% | Speaking - Talking to others to convey information effectively. |
| 69% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 65% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 65% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 65% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 62% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 62% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 62% | Time Management - Managing one's own time and the time of others. |
| 62% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 56% | Service Orientation - Actively looking for ways to help people. |
| 53% | Coordination - Adjusting actions in relation to others' actions. |
| 53% | Persuasion - Persuading others to change their minds or behavior. |
| 53% | Mathematics - Using mathematics to solve problems. |
| 50% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
Abilities
| 81% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 78% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 75% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 72% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 69% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 69% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 69% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 66% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 62% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 62% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 60% | Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. |
| 53% | Speed of Closure - The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
| 50% | Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
| 50% | Perceptual Speed - The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes compa |
| 50% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
| 50% | Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
| 50% | Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. |
| 50% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
Work Activities
| 85% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 84% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 82% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 81% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 79% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 77% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 76% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 74% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 74% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 72% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
| 70% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 69% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 66% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 62% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 58% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 57% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 56% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. |
| 55% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
