| 87% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 55% | Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 53% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
Skills
| 85% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 72% | Speaking - Talking to others to convey information effectively. |
| 69% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 62% | Service Orientation - Actively looking for ways to help people. |
| 62% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 60% | Persuasion - Persuading others to change their minds or behavior. |
| 60% | Coordination - Adjusting actions in relation to others' actions. |
| 60% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 60% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 60% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 53% | Negotiation - Bringing others together and trying to reconcile differences. |
| 50% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 50% | Mathematics - Using mathematics to solve problems. |
| 50% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
Abilities
| 78% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 78% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 75% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 75% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 72% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 69% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 66% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 62% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 60% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
| 56% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 56% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 53% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 53% | Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
| 53% | Perceptual Speed - The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes compa |
| 50% | Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. |
| 50% | Speed of Closure - The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
| 50% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 50% | Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. |
Work Activities
| 78% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 76% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 66% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 64% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 62% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| 61% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 55% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 54% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 53% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 51% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 50% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
