82% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
69% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
63% | Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
60% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
54% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
Abilities
65% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
65% | Speech Clarity - The ability to speak clearly so others can understand you. |
62% | Speech Recognition - The ability to identify and understand the speech of another person. |
60% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
60% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
56% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
56% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
53% | Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
53% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
53% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
53% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
50% | Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. |
Work Activities
81% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
80% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
71% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
71% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
69% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
68% | Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
63% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
61% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
57% | Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
57% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
56% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
56% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
55% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
55% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
54% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
51% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
51% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
50% | Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |