| 69% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 54% | Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 53% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
Skills
| 60% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 60% | Speaking - Talking to others to convey information effectively. |
| 60% | Service Orientation - Actively looking for ways to help people. |
| 56% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 53% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 50% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 50% | Time Management - Managing one's own time and the time of others. |
Abilities
| 69% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 62% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 60% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 60% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 60% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 56% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 56% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 56% | Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
| 56% | Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
| 56% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
| 53% | Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. |
| 53% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 53% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 53% | Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
| 53% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 50% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 50% | Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
| 50% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 50% | Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. |
Work Activities
| 77% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 73% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 70% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 68% | Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
| 63% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 63% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
| 60% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 59% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 56% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 56% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 55% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 52% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 52% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 50% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 50% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
