| 86% | Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 77% | Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
| 73% | Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 67% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 60% | Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| 58% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 54% | Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 53% | Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
| 50% | Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
Skills
| 75% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 72% | Speaking - Talking to others to convey information effectively. |
| 69% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 65% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 65% | Coordination - Adjusting actions in relation to others' actions. |
| 62% | Time Management - Managing one's own time and the time of others. |
| 62% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 62% | Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
| 60% | Operations Analysis - Analyzing needs and product requirements to create a design. |
| 60% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 60% | Service Orientation - Actively looking for ways to help people. |
| 60% | Instructing - Teaching others how to do something. |
| 60% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 60% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 56% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 53% | Persuasion - Persuading others to change their minds or behavior. |
| 53% | Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
| 53% | Negotiation - Bringing others together and trying to reconcile differences. |
Abilities
| 78% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 75% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 69% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 66% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 62% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 62% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 62% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 62% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 60% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 56% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 53% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
| 50% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 50% | Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
| 50% | Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
Work Activities
| 82% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 78% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 75% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 72% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 70% | Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. |
| 66% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 66% | Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
| 65% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 64% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 64% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| 62% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 60% | Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
| 58% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| 57% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 57% | Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| 55% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 55% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
