| 90% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 88% | Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 84% | Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
| 66% | Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
| 65% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 65% | Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 64% | Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 61% | Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 56% | Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
Skills
| 78% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 78% | Speaking - Talking to others to convey information effectively. |
| 78% | Persuasion - Persuading others to change their minds or behavior. |
| 75% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 75% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 75% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 72% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 69% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 65% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 65% | Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
| 65% | Service Orientation - Actively looking for ways to help people. |
| 65% | Time Management - Managing one's own time and the time of others. |
| 62% | Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
| 62% | Instructing - Teaching others how to do something. |
| 62% | Negotiation - Bringing others together and trying to reconcile differences. |
| 62% | Coordination - Adjusting actions in relation to others' actions. |
| 62% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 56% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 56% | Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 53% | Mathematics - Using mathematics to solve problems. |
| 50% | Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. |
Abilities
| 81% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 78% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 78% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 78% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 75% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 72% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 72% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 72% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 69% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 69% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
| 69% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 66% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 62% | Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
| 62% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 60% | Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. |
| 60% | Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. |
| 56% | Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
| 53% | Perceptual Speed - The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes compa |
| 53% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. |
| 53% | Far Vision - The ability to see details at a distance. |
| 53% | Memorization - The ability to remember information such as words, numbers, pictures, and procedures. |
| 50% | Speed of Closure - The ability to quickly make sense of, combine, and organize information into meaningful patterns. |
Work Activities
| 95% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 94% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
| 92% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 91% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 88% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 85% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 85% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 82% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
| 80% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 79% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| 77% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 76% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
| 74% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 74% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 74% | Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. |
| 72% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 70% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 69% | Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them. |
| 68% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 66% | Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
| 65% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 63% | Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. |
| 62% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
| 62% | Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
| 62% | Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment - Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used. |
| 62% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. |
| 61% | Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| 60% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 59% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| 58% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. |
| 57% | Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
| 56% | Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| 54% | Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money. |
