| 82% | Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 73% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 66% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 58% | Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 57% | Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
Skills
| 62% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 62% | Speaking - Talking to others to convey information effectively. |
| 62% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 60% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 60% | Instructing - Teaching others how to do something. |
| 60% | Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 56% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 53% | Service Orientation - Actively looking for ways to help people. |
| 53% | Coordination - Adjusting actions in relation to others' actions. |
| 53% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 53% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 50% | Persuasion - Persuading others to change their minds or behavior. |
| 50% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 50% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
Abilities
| 62% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 62% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 62% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 60% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 60% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 56% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
| 56% | Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
| 53% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 53% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 53% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 50% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 50% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
Work Activities
| 89% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| 87% | Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
| 77% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 76% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 71% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 67% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
| 63% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
| 61% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 58% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 58% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 56% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 56% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 56% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 55% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
| 53% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. |
| 52% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 52% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
| 50% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
