| 87% | Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 84% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 78% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 73% | Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| 64% | Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
Skills
| 69% | Speaking - Talking to others to convey information effectively. |
| 65% | Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| 65% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 65% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 62% | Time Management - Managing one's own time and the time of others. |
| 60% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| 53% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 50% | Coordination - Adjusting actions in relation to others' actions. |
| 50% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 50% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
Abilities
| 78% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 75% | Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| 72% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| 69% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 66% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 66% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 62% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 60% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 60% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| 56% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| 53% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
Work Activities
| 98% | Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| 96% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 86% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| 83% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 75% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
| 71% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| 70% | Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 67% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 67% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 64% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 63% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 62% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 61% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 52% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
| 52% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
