| 75% | Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 60% | English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 56% | Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 56% | Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 54% | Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
| 54% | Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
Skills
| 78% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 75% | Speaking - Talking to others to convey information effectively. |
| 69% | Time Management - Managing one's own time and the time of others. |
| 62% | Service Orientation - Actively looking for ways to help people. |
| 56% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| 56% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 56% | Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 53% | Coordination - Adjusting actions in relation to others' actions. |
| 50% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 50% | Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 50% | Operations Analysis - Analyzing needs and product requirements to create a design. |
Abilities
| 75% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| 75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| 69% | Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. |
| 69% | Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
| 69% | Speech Clarity - The ability to speak clearly so others can understand you. |
| 66% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| 66% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
| 62% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| 62% | Visual Color Discrimination - The ability to match or detect differences between colors, including shades of color and brightness. |
| 60% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
| 60% | Speech Recognition - The ability to identify and understand the speech of another person. |
| 60% | Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
| 53% | Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
| 53% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
| 50% | Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
Work Activities
| 77% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 76% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 74% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 73% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| 69% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 64% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
| 63% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
| 61% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| 61% | Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
| 59% | Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| 58% | Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
| 56% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
| 56% | Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
| 55% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 55% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 53% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
| 52% | Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. |
