CareerGPS

Postal Service Clerks
Summary Occupational Forecast Data for Postal Service Clerks
Employment Employment Change Average Annual Job Openings Wage & Training Levels
2019 2024 Numerical Percent New Jobs Replacement Jobs Total Median Hourly Median Annual Training Levels
529 484 -45 -8.45% -9 46 37 $28.98 $60,272 High school diploma or equivalent
Description: Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags according to State, address, or other scheme; and examine mail for correct postage.
Forecast Data Source: EMSI (1st Quarter 2020)

Occupation Details

The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

  • Keep money drawers in order, and record and balance daily transactions.
  • Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Register, certify, and insure letters and parcels.
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Cash money orders.
  • Rent post office boxes to customers.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
  • Receive letters and parcels, and place mail into bags.
  • Feed mail into postage canceling devices or hand stamp mail to cancel postage.

Knowledge

69%
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
54%
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
53%
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

60%
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
60%
Speaking - Talking to others to convey information effectively.
60%
Service Orientation - Actively looking for ways to help people.
56%
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
53%
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
50%
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
50%
Time Management - Managing one's own time and the time of others.

Abilities

69%
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
62%
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
60%
Speech Recognition - The ability to identify and understand the speech of another person.
60%
Speech Clarity - The ability to speak clearly so others can understand you.
60%
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
56%
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
56%
Near Vision - The ability to see details at close range (within a few feet of the observer).
56%
Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
56%
Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
56%
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
53%
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
53%
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
53%
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53%
Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
53%
Written Comprehension - The ability to read and understand information and ideas presented in writing.
50%
Written Expression - The ability to communicate information and ideas in writing so others will understand.
50%
Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
50%
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
50%
Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.

Work Activities

77%
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
73%
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
70%
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
68%
Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
63%
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
63%
Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
60%
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
59%
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
56%
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
56%
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
55%
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
52%
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
52%
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
50%
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
50%
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Title Job Zone Two: Some Preparation Needed
Overall Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
Education These occupations usually require a high school diploma.

Interests

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outsi
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity - Job requires being honest and ethical.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values

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